Question 1

How do I get started with MobilityDrive?

Accepted Answer

Book a demo and our team will map your workflows, migrate your fleet, driver, and client data, and configure your booking and billing rules. Most businesses are fully operational on MobilityDrive within 7 days, with dedicated onboarding support throughout.

Question 2

Do you migrate data from my current system?

Accepted Answer

Yes. We migrate vehicles, drivers, clients, rate cards, and historical trip records from spreadsheets, legacy dispatch tools, or other platforms at no extra cost on Growth and Enterprise plans. Migration is validated with your team before go-live.

Question 3

What training and support do you provide?

Accepted Answer

Every plan includes onboarding sessions for dispatchers, accountants, and admins, plus a knowledge base and in-app guides. Growth and Enterprise plans add a named customer success manager and 24/7 priority support.

Question 4

Can I try MobilityDrive before committing?

Accepted Answer

Yes. We offer a 14-day guided trial on the Growth plan with your own data loaded, so you can run real bookings and see dispatch, tracking, and invoicing working end to end before you decide.

Question 5

Which modules are included in the platform?

Accepted Answer

MobilityDrive includes booking and dispatch management, fleet and driver management, real-time GPS tracking, automated invoicing and billing, a corporate client portal, driver and passenger mobile apps, analytics and reports, and an open API with integrations.

Question 6

Does MobilityDrive support multiple branches or cities?

Accepted Answer

Yes. MobilityDrive is multi-branch by design. You can run unlimited branches and cities from one account, with per-branch rate cards, fleets, user roles, and consolidated group-level reporting.

Question 7

Are driver and passenger mobile apps included?

Accepted Answer

Yes. Native iOS and Android apps for drivers and passengers are included on all plans. Drivers get trip details, navigation, and earnings; passengers get live tracking, ETAs, and digital receipts, white-labeled on Enterprise.

Question 8

Can clients book and manage their own trips?

Accepted Answer

Yes. The corporate client portal lets your clients create bookings, approve employee requests, track vehicles live, download invoices, and view spend reports, reducing back-and-forth calls and emails to your team.

Question 9

How does MobilityDrive protect my data?

Accepted Answer

All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Access is controlled through role-based permissions, SSO, and audit logs. Infrastructure runs in SOC 2-aligned, ISO 27001-certified data centers with continuous backups.

Question 10

Is MobilityDrive GDPR compliant?

Accepted Answer

Yes. MobilityDrive is GDPR compliant with data processing agreements, region-selectable data residency, right-to-erasure workflows, and consent management built into passenger and employee data handling.

Question 11

What uptime and reliability can I expect?

Accepted Answer

MobilityDrive maintains 99.95% uptime backed by a service-level agreement on Growth and Enterprise plans. Status is published publicly, and infrastructure is redundantly deployed across availability zones.

Question 12

Who owns the data on the platform?

Accepted Answer

You do. Your business retains full ownership of all fleet, trip, client, and financial data. You can export everything at any time in standard formats, and we delete data on request after contract termination.

Question 13

What does MobilityDrive integrate with?

Accepted Answer

MobilityDrive integrates with accounting tools like QuickBooks, Xero, and Tally; payment gateways including Stripe and Razorpay; WhatsApp, SMS, and email providers; telematics hardware; and HRMS platforms for employee transport rosters.

Question 14

Is there an open API?

Accepted Answer

Yes. A documented REST API with webhooks is available on Growth and Enterprise plans, covering bookings, trips, vehicles, drivers, clients, and invoices, so you can connect MobilityDrive to any internal system.

Question 15

Can I connect my existing GPS trackers?

Accepted Answer

Yes. MobilityDrive supports major telematics devices and protocols out of the box. If your hardware is already installed, our team maps your devices during onboarding so you keep your existing investment.

Frequently asked questions

Getting Started